Overview Online Chatting Software Free Download
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this tool, and having live chat available on your website is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Online Chatting Software Free Download
The Live chat program itself is a great deal more involved than your average client. You will have the ability to see every one of the visitors that are on your site at any particular time, as well as their IP address, their referral source, their local time, operating system and a whole lot more. While some of the info is going to be much more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are brought to a website that seems a little old fashioned. It seems like it’s full of advertisements, except it is just a website edition of ProvideSupport. If you wont let that bother you too much, you may read the next steps that you ought to take, like customizing your chat messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your Site’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats between representatives. The other agent can follow the situation and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to address the instance. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Online Chatting Software Free Download
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole site. The picture on the home page is a Stock image which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character here might not have any effect on customer service on your website, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your best option or all the plans. They provide 3 plans — small company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information gives you an insight in what clients are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you may discover there what you want to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of additional operators) could be accessed with this free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to provide this app a download, check it out for 30 days, and choose at the end of the free period whether you would like to keep from there. Online Chatting Software Free Download