Why choose Crisp? Online Customer Chat
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right choice for your business and startup too. You will understand how to compare live chats and which metrics could be significant for you too. Online Customer Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality support and not quantity and the pricing appears to outperform the advantage. So our choice was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was interesting. All live talks we tried had this feature, some at higher price tags, others together with a badly executed search feature, therefore the history was not available. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake already once. We can not restrict on the contacts we make because we really wish to earn contact with them all. Endless contacts was what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do at Storyblok, we do not want to limit the consumer to the use of the system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those causes are a good way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in most options we analyzed and largely available in the very first paid program.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live chats offer. To be honest, we are not sending many emails, because we hate spam on the side. So we want to send specific mails to specific target groups and : we really like the execution in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Interesting, it is something you can control. You could choose 1 accounts for the whole group (which is cheap with most options ), or you could go for a single seat for each team member. Since we like to get that personal approach to our customers the notion of using one accounts for the whole team was dropped immediately. We’ve started to compare the first paid plan contrary to the majority of the high tier programs to see the way the price scales . The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Online Customer Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our tools already – so we focused on how they work and perform with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for the clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier plans and attribute together with the highest tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those feature we did not need but would need to cover. We are pleased to state we think we got the best fit for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all of clients who are looking for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that decision. In case you’ve got a query or want to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Online Customer Chat