Intro Online Customer Service Chat Software
There is no motive live chat should not be easy. Online Customer Service Chat Software
It’s about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program which helps small companies deliver instant answers and convert more prospects.
You are not likely to find anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it rather simple to communicate with clients who need answers quickly.
So let us have a deeper look to the live chat system to understand who it’s ideal for and which of those features are impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s normally favorable evaluations. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is easy to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated that they have been able to persuade customers to commit to a purchase within minutes of communication via the app. He also likes the way the tool provides them with a means to answer clients’ questions quickly and market their goods without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He clarified that making it difficult to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. For instance, if you are sitting on the Chat backend you’ve got the ability to see which users are surfing your website in real time. So if someone is looking at a pair of sneakers you sell on your website, you know precisely what to start talking about, and you have the tools for creating canned responses for specific parts of your website. Online Customer Service Chat Software
The obvious start to this review is the true chat interface. Does this feel usable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your website before, the agent on the backend sees all of the customer information and interactions that have occurred before. It functions just like an instant messenger, (in which the talks come in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like before, during and after the dialog. Feel free to modify about colors, set triggers for as soon as the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You have the chance to go with the default stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who’d love to handle live chats while on the go. For example, if you have to leave the office but still wish to give the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are carried over to the cellular apps. You’ve got settings for actually carrying out the talks, along with setting your availability, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your website in real-time. Your customer support is constantly managed, as it works just like texting from the phone.
The coverage is just one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics with time. It is possible to monitor your client satisfaction to make decisions about your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will discover for live chat. For instance, a site is provided for reading about updates and tips, while the Guides page is filled with information about the best way best to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email service in-app and on the website for many programs. Online Customer Service Chat Software
Pure Chat does not have a free trial. However, you do not need one at all, because the provider delivers a solid free plan you could continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly payments bring along a broad set of features that you don’t get together with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats each month, per one day discussion history and native mobile programs.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats per month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the former plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the former plan and support for ten users, five websites, an infinite chat history and the capacity to eliminate the Chat branding.
We enjoy the Free program for people simply testing out the machine, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that can assist you in keeping down expenses. In this report, we discuss with you a few responses from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read the following directions to learn the cancelation terms and other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with only a couple of products and one rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with large aid groups. Online Customer Service Chat Software