Overview Online Customer Service
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable facets of the particular tool, and having live chat which can be found on your own site is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Online Customer Service
The Live chat app itself is a great deal more involved than your normal customer. You will be able to observe each of those visitors that are on your website at any given time, as well as their IP address, their own referral source, their local time, operating system and a whole lot more. While some of this info will be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You’re brought to a site that looks somewhat old fashioned. It looks like it is full of ads, except it is just a site version of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps which you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. You can also put in your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If you want to match your Site’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats involving agents. Another representative can follow the situation and reply within seconds. It is useful when an agent does not have the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Online Customer Service
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole site. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any character as well. The movie tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character here might have no impact on customer support on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is your best alternative or each of the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info gives you an insight into what customers are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the program, you might find there what you need to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (outside of additional operators) could be accessed with this free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of their supply, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and support that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this app a download, check it out for 30 days, and decide at the end of the free period if you would like to continue from that point. Online Customer Service