Summary Online Customer Service Tips
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Online Customer Service Tips
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox part, accessible in the app’s sidebar — there territory all of the incoming requests from your customers. Then, we have a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their information this convenient little attribute is put on the right and it’s useful when targeting your customers’ needs. What’s more, below we have site visitors department, telling us about each the people on our site.
Speaking of visitors Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the right underside, asking if they wish to chat, quick answer or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to five agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one may be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Online Customer Service Tips
A nice addition that they Provide is that which they call a Callback attribute. What it really does is that visitors can leave you their number and you can call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your store on mobile, they will definitely find it rather convenient.
If that’s not enough, They’re throwing an API for programmers, that’s the whole documentation developers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports that monitor the level of your customer services.
In terms of the Plan, The whole site looks really nice and that I can also say that UX does not lack in that department. There is 1 thing which confused me though: when I was on the primary website, I clicked on the conversation window three days, before I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re searching for a standard live chat solution, it truly does come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I believe They’ll be scaling and providing other plans with a wider selection of features To satisfy their future clients. Online Customer Service Tips