Background Online Customer Support Chat
There’s no reason live chat should not be easy. Online Customer Support Chat
It’s about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet stores offer you a much too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small businesses deliver instant replies and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with clients who want answers quickly.
So let us have a deeper look to the live chat platform to know who it’s best for and which of the features are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, full chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and decided that it has normally favorable evaluations. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a positive overview of Chat on G2 Crowd stated that they have been able to convince customers to commit to a purchase within minutes of communication via the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their products without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out without notifications. He explained that this makes it difficult to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time depends on how well you may monitor your visitors. By way of example, if you are sitting on the Chat backend you have the ability to see which users are surfing your website in real time. So if somebody is looking at a pair of shoes that you sell on your website, you understand exactly what to begin talking about, and you even have the tools for making canned answers for specific parts of your site. Online Customer Support Chat
The obvious start to this review is the true chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees each of the customer information and interactions that have happened before. It works just like an instant messenger, (where the talks arrive in real time ), but in addition, it allows you to see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you are offered for chatting so that clients know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box looks like before, during and following the conversation. Feel free to change about colours, set triggers for when the chat box pops open and configure the types that you need individuals to fill out before speaking to you.
You have the chance to go with the default option stylings (which can be nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would love to manage live chats while on the move. For instance, if you have to leave the office but still wish to provide the best support on the market, you won’t have to fret about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are all carried over to the cellular apps. You’ve got settings for actually carrying out the chats, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real-time. Your customer support is continually handled, since it works like texting from the cell phone.
The coverage is just one of the strongest sections of Chat, because it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you’ll find for live chat. By way of example, a site is supplied for reading about updates and tips, while the Guides page is filled with advice about the best way best to sell online, how to manage rude clients, how to get more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are possible and they also offer email service in-app and on the web site for all plans. Online Customer Support Chat
Pure Chat does not have a free trial. But you do not want one at all, since the company delivers a solid free plan you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of features you don’t get with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 website, unlimited chats each month, a 1 day chat history and native cellular apps.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything from the previous plan and service for ten consumers, five websites, an infinite chat history and also the capacity to eliminate the Chat branding.
We like the Free plan for people just testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to get all of the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may help you keep expenses down. In this report, we share with you some answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t pleased with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
When choosing a live chat software, it’s important that the software integrates with other applications your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with just a few goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with large support teams. Online Customer Support Chat