Intro Online Customer Support Software
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this tool, and using live chat available on your site is a process that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Online Customer Support Software
The Live chat app itself is a great deal more involved than your average client. You will have the ability to see every one of those visitors that are on your website at any particular time, in addition to their IP address, their referral source, their regional time, working system and a whole lot more. While some of this info is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a website which seems somewhat old fashioned. It looks like it’s full of ads, except it’s just a website version of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your own Site’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing discussions involving agents. The other agent can follow the situation and reply within minutes. It is useful when an agent does not possess the knowledge to solve the instance. Thanks to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Online Customer Support Software
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the main page is a Stock picture which provides you the impression that everything there does not have any character as well. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is your best alternative or each the plans. They offer 3 plans — little business using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight in what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the program, you might find there what you need to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (outside of additional operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this app a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Online Customer Support Software