Background Online Customer Support Software
There is no motive live chat shouldn’t be easy. Online Customer Support Software
It is about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a much too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that aids small businesses deliver instant replies and convert more leads.
You’re not likely to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with clients who want answers fast.
So let us have a deeper look into the live chat platform to know who it is best for and all of the attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and determined that it has generally favorable evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the program is easy to setup and navigate due to its user-friendly interface. They also like how the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive overview of Chat on G2 Crowd stated that they have been able to persuade customers to commit to a purchase within minutes of communication through the program. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about getting timed out with notifications. He explained that making it difficult to keep agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you can track your traffic. By way of example, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are browsing your site in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you know exactly what to start talking about, and you even have the instruments for making canned answers for specific components of your website. Online Customer Support Software
The obvious beginning to this review is the actual chat interface. Does it feel useable for both beginners and advanced users?
It all begins by showing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees each the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (where the chats come in real-time), but it also allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you are available for chatting so that clients know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box looks like before, during and after the conversation. Feel free to change about colours, set causes for when the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d like to handle live chats while on the move. For instance, if you need to leave the office but still wish to give the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are all carried over to the mobile apps. You have settings for actually carrying out the talks, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your site in real-time. Your customer support is constantly handled, as it works just like texting from your cell phone.
The coverage is one of the strongest parts of Chat, since it not only gives you the performance for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you will find for live chat. For instance, a site is supplied for reading about updates and tips, while the Guides page is filled with information about how best to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email support in-app and about the website for all plans. Online Customer Support Software
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the company delivers a solid free plan you could continue to work with for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of features that you don’t get together with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you receive support for a single user, one site, unlimited chats per month, per 1 day chat history and native cellular programs.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the previous plan and support for ten users, five sites, an infinite chat history and also the capacity to remove the Chat branding.
We like the Free plan for people simply testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to learn more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may help you keep down expenses. In this report, we discuss with you some responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t pleased with their services. Read the following directions to learn the cancelation terms along with other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it is essential that the program integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for analyzing and tiny operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with big aid groups. Online Customer Support Software