Why Select Crisp? Online Free Chatting Apps
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the right choice for your business and startup too. You will know how to compare live chats and which metrics might be important for you too. Online Free Chatting Apps
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity and the pricing seems to outperform the benefit. So our decision was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the price scaling was intriguing. All live chats we tried had that attribute, a few at higher price tagsothers combined with a poorly executed search feature, and so the history wasn’t available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we create because we really wish to earn contact with all of them. Unlimited contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They think the same way we do in Storyblokwe don’t wish to restrict the user to the use of the system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a fantastic way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics people live chats provide. To be honest, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send specific emails to specific target groups and : we really like the execution in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is rather Interesting, it is something you can control. You could choose one account for the entire group (which can be cheap with the majority of options ), or you could go for one chair for every team member. Since we want to have this personal approach to our clients the idea of using one account for the whole team was dropped instantly. We have started to compare the first paid program against most of the high tier programs to see the way the price scales again. The greatest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was great for testing. Online Free Chatting Apps
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we concentrated on how they operate and function together with Slack. We tested some of them and most are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we compared the lower grade plans and feature with the maximum tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”ending” and those feature we didn’t need but might need to cover. We’re glad to say we believe we got the best match for us, maybe it will fit as well for you. We saw that the listing of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We might have had the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients that are searching for a live discussion themselves. We’ve updated to the Crisp endless plan some time ago, and are glad we made that decision. In case you’ve got a question or want to tell us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Online Free Chatting Apps