Intro Online Help Chat Free
There’s no motive live chat should not be easy. Online Help Chat Free
It’s all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a much too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that helps small businesses deliver instant replies and convert more leads.
You are not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with clients who need answers quickly.
So let’s have a deeper look to the live chat platform to understand who it’s ideal for and all of the features are impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s generally positive evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is simple to set up and navigate due to its user friendly interface. They also like how the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated that they have been able to convince customers to commit to a purchase within minutes of communication via the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that making it hard to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the right time is dependent upon how well you can track your traffic. For example, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are browsing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you understand exactly what to start talking about, and you even have the instruments for creating canned responses for certain parts of your website. Online Help Chat Free
The obvious beginning to this particular review is the true chat interface. Does it feel useable for both novices and advanced users?
It all begins by revealing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees all the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the chats come in real-time), but it also lets you see previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting so that clients know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like prior to, during and after the dialog. Don’t hesitate to change around colors, set triggers for when the chat box pops open and configure the types that you want people to fill out before talking to you.
You’ve got the chance to go with the default option stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who’d love to manage live chats while on the go. By way of example, if you have to leave the office but still wish to give the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are carried over to the mobile programs. You have settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who is on your site in real time. Your customer support is constantly handled, as it works just like texting from the phone.
The coverage is one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting reports, but it supplies amazing graphs and imagery for seeing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other options you’ll find for live chat. For instance, a blog is supplied for studying about updates and tips, while the Guides page is filled with advice on the best way to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also offer email service in-app and on the website for many programs. Online Help Chat Free
Pure Chat does not have a free trial. But you do not want one at all, since the company offers a strong free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a broad set of features that you don’t get with the free package.
Let us take a look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 website, boundless chats per month, a 1 day chat history and native mobile programs.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the former plan and support for ten users, five sites, an unlimited chat history and the capacity to remove the Chat branding.
We enjoy the Free program for people simply testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep down expenses. In this article, we share with you some answers from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that are not satisfied with their services. Read the following directions to find out the cancelation terms and other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat program, it is important that the software integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with large aid teams. Online Help Chat Free