Introduction Online Help Chat
There’s no reason live chat should not be easy. Online Help Chat
It is about connecting with your customers and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a far too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small businesses deliver instant replies and convert more prospects.
You are not going to find anything mad with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with customers who need answers fast.
So let’s take a deeper look into the live chat system to know who it’s ideal for and all of the features are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it has generally favorable evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a buy within minutes of communicating via the program. He also likes the way the tool provides them with a way to answer clients’ questions quickly and market their products without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He clarified that making it hard to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time depends on how well you may monitor your traffic. By way of instance, if you are sitting on the Chat backend you’ve got the ability to view which users are surfing your site in real time. So if someone is considering a pair of sneakers that you sell on your site, you know exactly what to start speaking about, and you have the instruments for creating canned responses for certain components of your website. Online Help Chat
The obvious beginning to this particular review is the true chat interface. Does it feel usable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they’ve been to your website before, the representative about the backend sees each the customer information and interactions that have happened before. It functions just like an instant messenger, (where the talks come in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you are offered for chatting so that customers know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box looks like prior to, during and after the dialog. Feel free to change around colours, set causes for when the chat box pops open and configure the forms that you want people to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who’d love to handle live chats while on the go. By way of example, if you need to leave the office but still want to provide the best support out there, you won’t have to worry about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are taken over to the mobile apps. You have settings for actually executing the chats, together with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who’s on your site in real time. Your customer service is constantly managed, as it functions like texting from the phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics over time. You can track your client satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you’ll find for live chat. For instance, a site is supplied for studying about updates and tips, while the Guides page is full of advice about the best way best to sell online, the way to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email service in-app and about the website for many plans. Online Help Chat
Pure Chat does not have a free trial. However, you don’t want one at all, because the company offers a solid free plan you can continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly obligations bring along a wide set of features you don’t get together with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 a month you receive support for two users, two sites, unlimited chats per month, per 30 day chat background, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and support for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the former plan and support for ten consumers, five websites, an infinite chat history and also the capacity to eliminate the Chat branding.
We like the Free plan for people just testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can help you keep expenses down. In this article, we discuss with you some responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t satisfied with their services. Read the following directions to learn the cancelation terms and other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other software your business is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with just a few products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with large aid groups. Online Help Chat