Background Online Help Live
There’s no motive live chat shouldn’t be easy. Online Help Live
It is about connecting with your clients and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that helps small businesses provide instant replies and convert more leads.
You’re not going to find anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with clients who want answers quickly.
So let’s have a deeper look into the live chat system to understand who it is ideal for and which of the features are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has normally favorable evaluations. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is simple to set up and navigate due to its user-friendly interface. They also like how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a favorable review of Chat on G2 Crowd said they were able to convince customers to commit to a purchase within moments of communication through the program. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He clarified that making it difficult to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you can track your visitors. For instance, if you’re sitting on the Pure Chat backend you have the capability to see which users are browsing your site in real time. So if someone is considering a pair of shoes you sell on your website, you know precisely what to start speaking about, and you have the instruments for making canned answers for certain components of your website. Online Help Live
The obvious start to this review is the true chat interface. Does this feel useable for both beginners and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the chats come in real time ), but it also allows you to view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are available for chatting to ensure clients know when you are online.
Implementing a chat box on your site only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box appears like before, during and after the dialog. Don’t hesitate to change around colors, set triggers for as soon as the chat box pops open and configure the types that you need people to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d love to manage live chats while on the move. By way of instance, if you have to leave the office but still want to give the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are taken over to the mobile apps. You’ve got settings for actually carrying out the talks, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your website in real-time. Your customer support is constantly handled, since it functions just like texting from your cell phone.
The coverage is one of the strongest sections of Chat, because it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics with time. You can track your client satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other options you will discover for live chat. By way of example, a site is provided for studying about updates and tips, while the Guides page is full of advice about how best to sell online, how to handle rude customers, the way to obtain more live chats and more.
The FAQ page offers you an idea of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email support in-app and about the website for all programs. Online Help Live
Pure Chat doesn’t have a free trial. But you do not need one at all, because the provider delivers a strong free plan you could continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a wide set of characteristics you don’t get with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, a one day chat history and native cellular apps.
Starter — For $20 a month you get support for two consumers, two websites, unlimited chats per month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five users, three websites and 90 days of chat history.
Growing — For $100 per month you get everything from the former plan and service for ten consumers, five websites, an unlimited chat history and the capacity to eliminate the Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this article to find out more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that can help you keep down expenses. In this report, we share with you a few responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t pleased with their services. Read these directions to learn the cancelation terms and other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
When deciding upon a live chat program, it is essential that the program integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with large support groups. Online Help Live