Why Select Crisp? Online Im
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect choice for your business and startup as well. You may understand how to compare live chats and which metrics could be important for you also. Online Im
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are searching for quality support rather than quantity and the pricing seems to outperform the advantage. Our choice was clear at the moment: we had to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tags, others combined with a poorly implemented search feature, and so the history was not available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can’t limit on the connections we make because we really want to make contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They think the same way we do at Storyblok, we don’t want to limit the user to the usage of the machine (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we tested and largely available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics those live talks offer. In all honesty, we are not sending many mails, because we hate spam on our side. So we want to send specific mails to particular target groups and : we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Intriguing, it’s something you can control. You could choose one accounts for the whole team (which can be cheap with most options ), or you could go for a single seat for every team member. Since we want to get this personal approach to our clients the notion of using one accounts for the whole team was dropped immediately. We’ve begun to compare the first paid plan against the majority of the high tier plans to see the way the price scales again. The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was great for analyzing. Online Im
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our resources – so we focused on how they operate and perform together with Slack. We analyzed some of them and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade programs and feature with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”end” and those attribute we did not need but might have to cover. We are glad to state that we think we have the very best match for us, maybe it will fit as nicely for you. We saw the listing of 8 aspects above is all you want to find your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all clients that are searching for a live discussion themselves. We’ve upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. In case you have a question or want to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Online Im