Why Select Crisp? Online Im Service
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the right choice for your business and startup too. You will know how to compare live talks and that metrics could be significant for you also. Online Im Service
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our decision was apparent at the moment: we had to move on.
We found 14 times background, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we tried had this attribute, a few at higher price tags, others together with a poorly implemented search feature, therefore the history wasn’t available. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we create because we really wish to earn contact with all of them. Unlimited contacts was what we were looking for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They think the same way we do at Storyblok, we don’t want to limit the user to the use of this machine (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those triggers are a good method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in all solutions we tested and mainly available in the very first paid program.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live chats offer. To be honest, we are not sending many mails, because we also hate spam on the side. Therefore we like to send certain mails to specific target groups and again: we really enjoy the implementation in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Intriguing, it’s something that you can control. You could choose one account for the entire team (which is cheap with the majority of solutions), or you could go for a single seat for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the entire team was dropped instantly. We have started to compare the first paid plan against the majority of the high tier plans to observe how the cost scales again. The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was excellent for testing. Online Im Service
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our resources – so we concentrated on how they operate and perform together with Slack. We analyzed some of these and many are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users using a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your customers. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower grade plans and attribute together with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those feature we did not need but might need to cover. We are glad to say we think we got the very best fit for us, perhaps it will fit as nicely for you. We found that the list of 8 facets above is all you want to locate your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We might have had the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all clients who are looking for a live chat . We’ve updated to the Crisp unlimited plan some time ago, and are glad that we made that decision. In case you have a query or want to tell us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Online Im Service