Overview Online Language Chat
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Online Language Chat
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is that I could see how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There’s the Inbox section, available from the program’s sidebar — there territory each of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When chatting with your Clients you can immediately check their information this handy little attribute is placed on the correct and it’s useful when targeting your clients’ needs. What is more, below we’ve website visitors department, telling us about all of the folks on our site.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they wish to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is very basic and the other one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Online Language Chat
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that people can leave you their amount and you can call them back at your earliest convenience. On their site they are saying:”Chat is convenient for accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to change between the programs to reply. All messages out of social networks appear directly in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time searching through your store on mobile, they will surely find it very convenient.
In case that’s not enough, They’re throwing an API for developers, that’s the whole documentation developers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that track the quality of your customer services.
Concerning the design, The whole site looks very nice and that I may even say that UX does not lack in that department. There is one thing that confused me when I was on the main website, I clicked on the conversation window three times, until I realized that I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a standard live chat solution, it actually will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I think They’ll be scaling and providing different plans with a larger selection of attributes To meet their future customers. Online Language Chat