Why Select Crisp? Online Live Chat Room Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the perfect decision for your company and startup too. You may understand how to compare live chats and which metrics might be significant for you too. Online Live Chat Room Software
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are searching for quality support and not quantity and the pricing seems to outperform the benefit. Our decision was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live talks we attempted had this feature, a few at higher price tags, others combined with a poorly executed search feature, and so the history wasn’t available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can not restrict on the connections we make because we really wish to earn contact with all of them. Endless contacts was exactly what we were looking for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They think the identical way we do in Storyblok, we do not want to limit the consumer to the use of this machine (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send pertinent content based on some metrics those live chats provide. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send specific emails to particular target groups and again: we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Intriguing, it is something that you can control. You could choose 1 accounts for the whole group (which can be cheap with most options ), or you could go for one chair for each team member. Since we want to get that personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We’ve started to compare the first paid plan contrary to most of the high tier plans to see how the price scales . The highest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was excellent for testing. Online Live Chat Room Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources – so we concentrated on how they work and perform with Slack. We analyzed some of them and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for your customers. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier programs and attribute with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those attribute we didn’t need but would have to pay for. We’re glad to say that we think we got the best match for us, perhaps it will fit as nicely for you. We found that the list of 8 facets above is all you want to locate your own best match.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers that are looking for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are glad we made that decision. In case you have a question or wish to inform us about your experience using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Online Live Chat Room Software