Why choose Crisp? Online Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right decision for your business and startup as well. You may understand how to compare live talks and that metrics might be important for you too. Online Live Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our decision was clear at that moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live talks we attempted had that attribute, a few at higher price tagsothers together with a badly implemented search feature, therefore the background wasn’t available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake once. We can not restrict on the contacts we create because we actually wish to make contact with them all. Unlimited contacts was what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do at Storyblok, we don’t wish to restrict the consumer to the use of the system (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we tested and largely available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content based on some metrics people live chats offer. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific emails to specific target groups and again: we really enjoy the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is kinda Intriguing, it’s something you can control. You could choose 1 accounts for the entire group (which can be cheap with the majority of options ), or you might go for one chair for each team member. Since we like to get that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We’ve started to compare the first paid program contrary to the majority of the high tier plans to see the way the price scales again. The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for testing. Online Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our tools already – so we focused on how they operate and perform together with Slack. We tested some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier plans and feature with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”end” and those feature we did not need but would need to pay for. We’re pleased to say that we think we got the best match for us, perhaps it will fit as nicely for you. We found that the list of 8 facets above is all you want to find your best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We could have had the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all of customers that are looking for a live chat themselves. We’ve updated to the Crisp endless plan some time ago, and are glad that we made that decision. In case you have a question or want to inform us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Online Live Chat Software