Overview Online Live Chat Software
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Online Live Chat Software
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up process is that I could see just how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox section, available from the app’s sidebar — there territory each of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little attribute is placed on the correct and it’s useful when targeting your clients’ needs. What is more, below we have site visitors section, informing us about all the people on our site.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You have only two strategies: one is very basic and another one might not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Online Live Chat Software
A nice addition that they Provide is what they call a Callback feature. What it really does is that people could leave you their number and you can call them back at your earliest convenience. On their website they are saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a lot of time searching through your shop on cellular, they will surely find it very convenient.
If that’s not enough, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market just for 4 years — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which track the level of your customer service.
Concerning the Plan, The whole site looks really nice and that I may even say that UX does not lack in that department. There’s 1 thing which confused me though: when I was on the main websiteI clicked on the conversation window three times, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a standard live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they offer, and I think They’ll be scaling and providing different programs with a larger selection of features To meet their future customers. Online Live Chat Software