Introduction Online Live Chat Software
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are lots of customizable facets of this particular tool, and using live chat which can be found on your site is a process which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Online Live Chat Software
The Live chat program itself is much more involved than your normal customer. You’ll be able to see every one of those visitors that are on your site at any given time, as well as their own IP address, their own referral source, their regional time, working system and much more. Though some of this information will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a website which seems a little old fashioned. It seems like it is full of advertisements, but it’s just a site edition of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your own Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions involving representatives. Another representative can follow the case and answer within minutes. It is helpful when an agent doesn’t have the knowledge to solve the case. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Online Live Chat Software
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the impression that everything there does not have any personality too. The video tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character here might have no impact on customer support on your site, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best option or each of the plans. They offer 3 plans — small company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info gives you an insight into what customers are looking for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the application, you might discover there what you need to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of additional operators) could be accessed with this absolutely free time trial interval. Provide Support will not continually harass you if you do not take advantage of the supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from there. Online Live Chat Software