Introduction Online Live Chat Software
There’s no reason live chat should not be easy. Online Live Chat Software
It is all about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface with tools which are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses deliver instant answers and convert more prospects.
You’re not likely to find anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with customers who want answers fast.
So let us have a deeper look to the live chat platform to understand who it’s ideal for and which of the attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it’s generally positive ratings. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is easy to setup and navigate due to its user-friendly interface. They also like the way the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated they were able to convince customers to commit to a buy within moments of communicating via the app. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their products without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra complained about getting timed out with notifications. He explained that this makes it hard to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the ideal time depends on how well you can track your visitors. For example, if you are sitting on the Chat backend you have the capability to see which users are browsing your site in real-time. So if someone is considering a pair of shoes you sell on your site, you know precisely what to begin speaking about, and you have the tools for creating canned answers for certain components of your website. Online Live Chat Software
The obvious beginning to this review is the true chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by showing a chat box into the new visitor. If they have been to your website before, the representative about the backend sees all of the customer information and interactions that have occurred before. It functions just like an instant messenger, (where the talks come in real-time), but it also allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like prior to, during and following the conversation. Feel free to change around colors, set triggers for when the chat box pops open and then configure the forms that you want people to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who would like to handle live chats while on the go. For instance, if you have to leave the office but still wish to provide the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are all carried over to the mobile programs. You’ve got settings for actually executing the talks, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when viewing who is on your website in real-time. Your customer support is constantly handled, since it functions like texting from your phone.
The reporting is just one of the strongest sections of Chat, because it not only gives you the performance for exporting reports, but it provides beautiful graphs and imagery for seeing chat metrics with time. You can monitor your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. For example, a site is provided for reading about updates and tips, while the Guides page is full of information on the best way to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page gives you a good notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email support in-app and about the website for many programs. Online Live Chat Software
Pure Chat does not have a free trial. But you don’t want one at all, because the company delivers a solid free plan that you could continue to use for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of features that you don’t get together with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, a 1 day discussion history and native mobile programs.
Starter — For $20 a month you get support for two users, two sites, unlimited chats per month, per 30 day chat history, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything out of the previous plan and service for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the previous plan and support for ten consumers, five websites, an infinite chat history and also the ability to remove the Pure Chat branding.
We like the Free plan for individuals just testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this article to learn more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may help you keep expenses down. In this article, we discuss with you some responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that are not pleased with their services. Read the following directions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to customers’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s essential that the program integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with only a couple of goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with big aid groups. Online Live Chat Software