Why choose Crisp? Online Live Chat Support
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right choice for your business and startup as well. You will know how to compare live chats and which metrics might be significant for you too. Online Live Chat Support
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity and the pricing seems to outperform the advantage. Our choice was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live chats we tried had that attribute, some at higher price tags, others together with a badly executed search feature, therefore the history was not available. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can not limit on the contacts we make because we really want to make contact with all of them. Endless contacts was what we were looking for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do in Storyblok, we do not want to limit the user to the use of this machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in all solutions we tested and largely available in the first paid program.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live talks offer. To be honest, we are not sending many emails, because we also hate spam on our side. So we like to send specific emails to particular target groups and : we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is rather Interesting, it is something that you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of options ), or you could go for one chair for each team member. Since we like to have this personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We have begun to compare the very first paid plan against the majority of the high tier programs to observe how the price scales . The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for analyzing. Online Live Chat Support
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they operate and perform together with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we contrasted the lower tier plans and feature together with the maximum tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those feature we did not need but would have to cover. We are glad to say we think we have the best match for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients who are searching for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful that we made that decision. If you’ve got a query or wish to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Online Live Chat Support