Intro Online Live Chat Support
There is no reason live chat should not be simple. Online Live Chat Support
It is all about connecting with your clients and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small businesses provide instant answers and convert more prospects.
You’re not likely to find anything mad with this particular tool, but that is the glory of this. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with customers who need answers fast.
So let’s take a deeper look to the live chat platform to understand who it’s best for and all of the attributes are most impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it has generally favorable ratings. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the program is easy to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd said they have been able to convince customers to commit to a buy within minutes of communicating via the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Useful Negative User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out with notifications. He explained that this makes it difficult to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you may monitor your traffic. By way of example, if you’re sitting on the Chat backend you have the capability to view which users are browsing your website in real-time. So if somebody is looking at a pair of shoes you sell on your website, you know precisely what to begin speaking about, and you even have the tools for creating canned responses for specific components of your website. Online Live Chat Support
The obvious start to this review is the actual chat interface. Does this feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they have been to your website before, the representative about the backend sees each the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the talks arrive in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only takes a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like before, during and following the dialog. Don’t hesitate to modify about colours, set causes for when the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who’d like to manage live chats while on the move. By way of instance, if you have to leave the workplace but still want to give the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the mobile programs. You have settings for actually executing the talks, along with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your website in real-time. Your customer service is constantly handled, as it works like texting from the phone.
The reporting is just one of the strongest sections of Chat, because it not only provides you the performance for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics over time. You can track your customer satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other options you’ll find for live chat. For instance, a blog is provided for studying about updates and suggestions, while the Guides page is full of advice on the best way best to sell online, how to handle rude customers, how to obtain more live chats and more.
The FAQ page gives you a good idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email service in-app and about the website for all plans. Online Live Chat Support
Pure Chat does not have a free trial. However, you do not want one at all, because the company offers a strong free plan you can continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a wide set of features that you don’t get together with the free package.
Let’s Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one website, unlimited chats per month, per one day discussion history and native mobile programs.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and service for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything from the former plan and service for ten users, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We like the Free program for people simply testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that may assist you in keeping down expenses. In this report, we discuss with you some answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that aren’t satisfied with their services. Read these instructions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
When deciding upon a live chat software, it’s important that the program integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with just a few products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with large aid teams. Online Live Chat Support