Overview Online Live Support
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of this tool, and using live chat available on your own site is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Online Live Support
The Live chat app itself is much more involved than your normal customer. You will be able to observe every one of the visitors which are on your website at any given time, as well as their IP address, their own referral source, their regional time, operating system and a whole lot more. While some of this info will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You are brought to a website which seems a little old fashioned. It seems like it is packed with advertisements, except it’s only a website version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s most important theme.
If you want to match your own Website’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats between representatives. The other agent can follow the situation and answer within minutes. It’s useful when an agent doesn’t possess the knowledge to address the instance. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Online Live Support
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock picture which gives you the belief that everything there does not have any character as well. The movie tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might have no effect on customer service on your site, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, every month every two weeks, every six months and yearly. Paying annually is your best alternative or all of the plans. They offer 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info provides you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A little old look of the program, you may discover there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no price for 30 days. All features (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Online Live Support