Intro Online Live Support
There’s no reason live chat shouldn’t be easy. Online Live Support
It is all about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that aids small companies deliver instant answers and convert more prospects.
You’re not likely to find anything mad with this particular tool, but that is the glory of this. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with customers who want answers fast.
So let’s have a deeper look to the live chat platform to understand who it is ideal for and which of those attributes are impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally positive evaluations. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the program is simple to set up and navigate because of its user friendly interface. They also enjoy how the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Chat on G2 Crowd said that they have been in a position to convince customers to commit to a buy within minutes of communication through the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Chat on Capterra complained about getting timed out without notifications. He explained that making it hard to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can track your traffic. For example, if you’re sitting on the Chat backend you have the ability to view which users are surfing your site in real time. So if someone is looking at a pair of shoes you sell on your site, you know exactly what to start speaking about, and you even have the tools for making canned answers for certain parts of your site. Online Live Support
The obvious beginning to this review is that the true chat interface. Does this feel useable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees each the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the talks arrive in real time ), but it also allows you to view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a conversation comes from, and you can schedule when you’re available for chatting so that customers know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box appears like before, during and after the conversation. Don’t hesitate to change around colors, set triggers for as soon as the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You’ve got the opportunity to decide on the default option stylings (which is nice,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would like to manage live chats while on the move. For instance, if you have to leave the office but still want to give the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are carried over to the mobile programs. You’ve got settings for actually carrying out the talks, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your site in real-time. Your customer service is constantly handled, since it functions just like texting from your phone.
The coverage is one of the strongest parts of Chat, since it not only gives you the performance for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics with time. You can track your client satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you’ll discover for live chat. By way of instance, a site is supplied for reading about updates and suggestions, while the Guides page is full of advice about how to sell online, how to manage rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email service in-app and on the web site for all plans. Online Live Support
Pure Chat does not have a free trial. However, you do not need one at all, since the provider delivers a solid free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics that you don’t get together with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, a 1 day discussion history and native cellular apps.
Starter — For $20 per month you get support for 2 consumers, two sites, unlimited chats per month, per 30 day chat background, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the former plan and service for ten users, five websites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We like the Free program for individuals simply testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may assist you in keeping down expenses. In this report, we discuss with you a few responses from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not pleased with their services. Read these directions to learn the cancelation terms along with other details.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s important that the program integrates with other applications your business is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with large support groups. Online Live Support