Summary Online Marketing Team
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Online Marketing Team
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many steps are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox part, available from the program’s sidebar — there territory each of the incoming requests from the clients. Then, we have a segment invisibly, where you can view your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their information — this handy little feature is placed on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we have website visitors department, telling us about all the people on our website.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user authors to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the perfect underside, asking if they want to chat, fast answer or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one might not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Online Marketing Team
A nice addition that they Provide is what they call a Callback feature. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not make you switch between the programs to reply. All messages out of social networks appear right in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time searching through your shop on cellular, they will surely find it very convenient.
In case that is not sufficient, They’re throwing an API for programmers, that’s the entire documentation programmers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which monitor the level of your customer service.
In terms of the design, The whole site looks very nice and that I may even say that UX does not lack in that section. There is one thing that confused me when I had been on the primary websiteI clicked on the conversation window three days, before I understood I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I wanted something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are looking for a basic live chat option, it actually does come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I think They will be scaling and providing different programs with a larger selection of attributes To satisfy their future clients. Online Marketing Team