Intro Online Online Chat
There’s no reason live chat should not be easy. Online Online Chat
It is about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface with tools that are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small businesses provide instant replies and convert more leads.
You’re not likely to locate anything mad with this tool, but that is the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with clients who want answers quickly.
So let’s take a deeper look into the live chat platform to know who it is best for and all of the attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and decided that it’s normally favorable evaluations. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the program is easy to set up and navigate because of its user friendly interface. They also like the way the tab switches to an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a favorable overview of Chat on G2 Crowd stated they have been in a position to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He clarified that this makes it hard to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the right time depends on how well you can monitor your traffic. By way of instance, if you are sitting on the Chat backend you’ve got the capability to see which users are browsing your site in real-time. So if somebody is considering a pair of sneakers that you sell on your site, you know exactly what to start talking about, and you have the tools for making canned responses for specific components of your website. Online Online Chat
The obvious start to this review is that the true chat interface. Does this feel usable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees each of the customer information and interactions that have happened before. It works just like an instant messenger, (where the chats come in real-time), but it also allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box appears like prior to, during and following the dialog. Feel free to change around colours, set causes for as soon as the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You have the chance to go with the default option stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who’d like to handle live chats while on the move. By way of instance, if you have to leave the workplace but still wish to provide the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all the features that you would find on the normal dashboard are carried over to the mobile apps. You’ve got settings for actually carrying out the chats, together with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real time. Your customer service is continually handled, since it works just like texting from the cell phone.
The coverage is one of the strongest parts of Pure Chat, since it not only gives you the performance for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other options you’ll discover for live chat. For instance, a site is provided for studying about updates and tips, while the Guides page is filled with information on how to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email support in-app and about the web site for all plans. Online Online Chat
Pure Chat does not have a free trial. But you do not want one at all, since the company offers a strong free plan you could continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of features that you don’t get with the free bundle.
Let us take a look at what programs you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats each month, a one day chat history and native cellular programs.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 a month you get everything out of the former plan and service for ten consumers, five websites, an infinite chat history and also the capacity to eliminate the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which can help you keep down expenses. In this report, we discuss with you some responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t pleased with their services. Read the following instructions to find out the cancelation terms and other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is important that the software integrates with other applications your business is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and small operations with only a couple of products and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with large support groups. Online Online Chat