Introduction Online Recruitment Tools
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Online Recruitment Tools
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is I could see how many steps are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There is the Inbox part, available from the app’s sidebar — there land each the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their information this convenient little feature is placed on the right and it is useful when targeting your clients’ needs. What’s more, below we have site visitors department, telling us about each of the people on our site.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user authors to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You have just two strategies: one is very basic and another one might not be enough if you are working with enterprises businesses. However, as always, it all depends on your needs. Online Recruitment Tools
A nice addition that they Provide is what they call a Callback feature. What it does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you change between the programs to reply. All messages from social networks appear right in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on cellular, they will definitely find it rather convenient.
In case that is not enough, They are throwing an API for programmers, that’s the entire documentation developers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which monitor the level of your customer service.
In terms of the design, The whole website looks very nice and that I may even say that UX does not lack in that section. There’s 1 thing which confused me though: when I had been on the main site I clicked on the conversation window three times, before I realized I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who are searching for a standard live chat option, it actually does come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they provide, and I believe They’ll be scaling and supplying different programs with a larger selection of features To satisfy their future clients. Online Recruitment Tools