Overview Online Sales Like Ebay
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Online Sales Like Ebay
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox section, available in the program’s sidebar — there territory all the incoming requests from the clients. Then, we have a segment invisibly, where you are able to view your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little feature is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we have website visitors department, informing us about each of the people on our site.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have only two plans: one is very basic and the other one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on what you require. Online Sales Like Ebay
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
In case that is not sufficient, They are throwing an API for developers, which is the whole documentation developers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports which track the quality of your customer services.
Concerning the design, The whole site looks really nice and I may even say that UX does not lack in that department. There is one thing that confused me when I had been on the main websiteI clicked on the conversation window three days, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are looking for a basic live chat solution, it truly does come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they’re really good in what they provide, and I think They’ll be scaling and providing different programs using a larger range of features To meet their future clients. Online Sales Like Ebay