Why Select Crisp? Online Service Chat
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right decision for your business and startup too. You will know how to compare live chats and which metrics could be significant for you also. Online Service Chat
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was clear at the moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was intriguing. All live talks we attempted had that feature, a few at higher price tagsothers combined with a poorly implemented search feature, and so the history wasn’t available. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we create because we actually want to earn contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do at Storyblok, we do not want to limit the consumer to the usage of this system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the first paid plan.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics people live chats provide. To be honest, we are not sending many emails, because we hate spam on our side. Therefore we like to send specific emails to specific target groups and again: we really enjoy the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is rather Intriguing, it is something that you can control. You could choose one account for the whole team (which is cheap with most options ), or you could go for a single seat for each team member. Since we like to have this personal approach to our customers the notion of using one account for the whole team was dropped immediately. We’ve started to compare the first paid program contrary to most of the high tier programs to observe how the price scales . The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was excellent for analyzing. Online Service Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our tools – so we focused on how they operate and perform together with Slack. We analyzed some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users employing a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower grade plans and attribute together with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those attribute we didn’t need but would have to pay for. We are glad to say that we believe we have the best fit for us, maybe it will fit as well for you. We saw the list of 8 aspects above is all you want to find your best fit.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We might have had exactly the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all clients that are searching for a live chat themselves. We’ve updated to the Crisp unlimited plan some time ago, and are glad that we made that choice. In case you’ve got a query or wish to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Online Service Chat