Summary Online Shop Website Template
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Online Shop Website Template
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many measures are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox part, available from the app’s sidebar — there land each of the incoming requests from the clients. Then, we’ve got a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information this handy little feature is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we have website visitors department, informing us about all the folks on our website.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You’ve only two strategies: one is quite basic and another one might not be enough if you are working with enterprises businesses. However, as always, it all depends on what you require. Online Shop Website Template
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors could leave you their amount and you can call them back at your first convenience. On their site they’re stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not make you change between the programs to answer. All messages from social networks appear directly in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a lot of time searching through your store on cellular, they will surely find it very convenient.
If that is not enough, They are throwing an API for programmers, which is the entire documentation programmers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports which monitor the level of your customer service.
Concerning the Plan, The whole site looks very nice and that I may also say that UX does not lack in that section. There’s one thing which confused me when I was on the primary site , I clicked on the conversation window three days, until I understood that I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are looking for a standard live chat option, it actually does come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they provide, and I believe They will be scaling and providing different plans with a larger selection of attributes To meet their future clients. Online Shop Website Template