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Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Online Shopping Cart Template Free Download
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is I could see just how many measures are nonetheless left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox section, accessible from the program’s sidebar — there land all the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can view your current conversations. It looks like this:
When chatting with your Customers you can quickly check their data — this convenient little attribute is put on the right and it is invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors section, informing us about each of the people on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they wish to chat, fast answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You have just two plans: one is very basic and the other one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Online Shopping Cart Template Free Download
A nice addition that they Provide is what they call a Callback attribute. What it really does is that people could leave you their amount and you can call them back at your first convenience. On their site they are saying:”Chat is suitable for accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to change between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that’s not enough, They’re throwing an API for developers, which is the whole documentation developers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that monitor the level of your customer service.
In terms of the Plan, The entire site looks really nice and that I can even say that UX doesn’t lack in that section. There’s 1 thing which confused me when I had been on the main site , I clicked on the chat window three times, before I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re searching for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they provide, and I think They’ll be scaling and supplying different programs with a larger range of attributes To satisfy their future clients. Online Shopping Cart Template Free Download