Summary Online Shopping Like Ebay
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Online Shopping Like Ebay
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox part, accessible in the app’s sidebar — there territory each of the incoming requests from the clients. Then, we have a segment invisibly, where you can view your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their information this handy little feature is put on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, telling us about all of the people on our website.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You have just two plans: one is very basic and another one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Online Shopping Like Ebay
A nice addition that they Offer is what they call a Callback feature. What it really does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is convenient for accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to switch between the apps to answer. All messages out of social networks look directly in the JivoChat desktop and/or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time searching through your store on cellular, they will definitely find it very convenient.
If that’s not enough, They’re throwing an API for programmers, that’s the whole documentation developers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that monitor the level of your customer services.
Concerning the Plan, The whole site looks really nice and that I can even say that UX doesn’t lack in that section. There’s one thing which confused me when I was on the primary websiteI clicked on the conversation window three days, until I understood I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re looking for a basic live chat option, it actually does come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they offer, and I believe They’ll be scaling and providing different plans using a larger range of attributes To satisfy their future clients. Online Shopping Like Ebay