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Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Online Shopping Website Templates Free Download Html
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many steps are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox part, accessible in the program’s sidebar — there land all the incoming requests from your customers. Then, we have a section Chats, where you are able to see your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their information this convenient little attribute is placed on the right and it is useful when targeting your clients’ needs. What is more, below we’ve site visitors section, informing us about each the people on our site.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, fast answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You have only two plans: one is quite basic and the other one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Online Shopping Website Templates Free Download Html
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people can leave you their number and you can call them back at your first convenience. On their website they are saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not make you change between the apps to answer. All messages out of social networks appear right in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on cellular, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for developers, that’s the whole documentation programmers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which monitor the quality of your customer service.
Concerning the design, The whole website looks very nice and I can even say that UX does not lack in that section. There is one thing that confused me when I was on the main site I clicked on the conversation window three days, until I understood I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re searching for a standard live chat solution, it actually does come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they provide, and I believe They’ll be scaling and providing different plans with a wider selection of attributes To satisfy their future customers. Online Shopping Website Templates Free Download Html