Overview Online Shops Like Ebay
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Online Shops Like Ebay
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many measures are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox part, accessible from the app’s sidebar — there land each of the incoming requests from your clients. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their data — this handy little feature is put on the right and it’s useful when targeting your clients’ needs. What’s more, below we have site visitors section, informing us about each of the people on our website.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick answer or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Online Shops Like Ebay
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people can leave you their amount and you can call them back at your first convenience. On their site they are stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the apps to reply. All messages from social networks appear directly in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on mobile, they will surely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, which is the entire documentation developers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports that track the level of your customer services.
Concerning the Plan, The entire site looks really nice and I may even say that UX does not lack in that section. There’s 1 thing that confused me when I was on the main site I clicked on the chat window three times, until I realized that I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a standard live chat solution, it actually does come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they provide, and I think They will be scaling and providing other programs with a wider selection of features To meet their future clients. Online Shops Like Ebay