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Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Online Sites Like Ebay
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many steps are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox part, available from the program’s sidebar — there land all the incoming requests from your clients. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When conversing with your Clients you can immediately check their data this handy little attribute is placed on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we have website visitors section, telling us about all of the people on our site.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You’ve only two plans: one is very basic and the other one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Online Sites Like Ebay
A nice addition that they Provide is what they call a Callback attribute. What it does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to change between the programs to answer. All messages out of social networks look directly in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will definitely find it rather convenient.
If that is not sufficient, They’re throwing an API for developers, which is the entire documentation programmers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports which monitor the level of your customer service.
In terms of the design, The whole website looks really nice and I can even say that UX does not lack in that department. There is one thing that confused me though: when I was on the main site I clicked on the chat window three days, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re looking for a basic live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they offer, and I believe They’ll be scaling and supplying other plans using a wider range of features To satisfy their future clients. Online Sites Like Ebay