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Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Online Stores Similar To Ebay
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many measures are still left. Following is a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox part, available from the app’s sidebar — there territory all the incoming requests from the customers. Then, we have a section Chats, where you can view your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their data this handy little feature is placed on the right and it is invaluable when targeting your customers’ needs. What is more, below we’ve website visitors department, informing us about each of the people on our site.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, quick reply or ignore (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You’ve only two strategies: one is very basic and another one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Online Stores Similar To Ebay
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors could leave you their number and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the programs to reply. All messages from social networks look right in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on cellular, they will definitely find it rather convenient.
In case that is not enough, They are throwing an API for developers, that’s the entire documentation developers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports that track the level of your customer service.
Concerning the design, The whole website looks very nice and I can also say that UX does not lack in that department. There is 1 thing which confused me when I was on the primary websiteI clicked on the chat window three times, before I realized I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who’re searching for a basic live chat option, it truly does come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I think They will be scaling and supplying other plans using a wider range of features To meet their future clients. Online Stores Similar To Ebay