Intro Online Support Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are many customizable facets of this tool, and using live chat available on your website is a procedure that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Online Support Chat
The Live chat program is a great deal more involved than your average customer. You will have the ability to see each of those visitors which are on your site at any given time, in addition to their IP address, their referral origin, their local time, operating system and much more. Though some of this info is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a site which seems somewhat old fashioned. It seems like it’s packed with ads, except it’s only a website version of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps that you should take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between agents. Another representative can follow the case and answer within minutes. It’s useful when an agent doesn’t have the knowledge to solve the case. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Online Support Chat
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any character too. The video tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality might not have any impact on customer support on your website, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, every month every two months, every six months and yearly. Paying annually is your best alternative or all the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info provides you an insight in what customers are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you might find there what you need to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All features (out of further operators) can be accessed with this absolutely free time trial period. Provide Support will not always harass you if you do not take advantage of their offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that’s provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to provide this program a download, check it out for 30 days, and choose at the end of the free period whether you would like to keep from that point. Online Support Chat