Background Online Support Chat
There is no motive live chat shouldn’t be easy. Online Support Chat
It’s all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small companies deliver instant answers and convert more leads.
You are not going to locate anything mad with this particular tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with customers who want answers quickly.
So let us have a deeper look to the live chat platform to know who it is ideal for and which of the features are most impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their site. Its features include unlimited agents, unlimited chats, complete chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s normally positive evaluations. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the program is easy to set up and navigate due to its user friendly interface. They also like the way the tab switches into an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd stated they have been able to convince customers to commit to a buy within minutes of communicating via the program. He also likes how the tool supplies them with a means to answer clients’ questions quickly and market their goods without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He clarified that making it difficult to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you can track your visitors. By way of instance, if you are sitting on the Chat backend you have the capability to view which users are surfing your website in real-time. So if somebody is looking at a pair of sneakers you sell on your site, you understand precisely what to begin speaking about, and you have the tools for creating canned responses for specific parts of your website. Online Support Chat
The obvious beginning to this review is that the true chat interface. Does it feel usable for both beginners and advanced users?
It all starts by revealing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees each the customer information and interactions that have happened before. It works just like an instant messenger, (in which the talks arrive in real-time), but it also lets you view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes from, and you can schedule when you’re offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your website only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box looks like before, during and after the dialog. Feel free to change about colors, set triggers for as soon as the chat box pops open and configure the forms that you need individuals to fill out before speaking to you.
You have the opportunity to decide on the default stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the go. For example, if you need to leave the workplace but still wish to provide the best support out there, you won’t need to worry about it with a mobile program.
Pretty much all of the features you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually carrying out the chats, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your site in real-time. Your customer service is continually managed, as it works like texting from the phone.
The reporting is one of the strongest sections of Chat, since it not only provides you the performance for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you’ll find for live chat. For example, a site is supplied for reading about updates and tips, while the Guides page is filled with information on how best to sell online, how to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email service in-app and on the website for many plans. Online Support Chat
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the provider delivers a strong free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of features that you don’t get with the free package.
Let’s take a look at what plans you can Pick from:
Free — For $0 you get support for a single user, one site, boundless chats each month, per 1 day discussion history and native cellular programs.
Starter — For $20 per month you get support for two users, two sites, unlimited chats per month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the previous plan and service for ten users, five sites, an infinite chat history and the ability to remove the Chat branding.
We like the Free program for individuals simply testing out the system, but the genuine operation comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may assist you in keeping expenses down. In this report, we share with you a few responses from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t pleased with their services. Read these directions to find out the cancelation terms and other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to clients’ queries from anyplace.
When choosing a live chat program, it is important that the software integrates with other software your business is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for testing and small operations with just a few goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with big aid groups. Online Support Chat