Introduction Online Tech Support Chat
There’s no motive live chat shouldn’t be easy. Online Tech Support Chat
It’s about connecting with your clients and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small companies deliver instant answers and convert more leads.
You’re not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with customers who want answers fast.
So let’s take a deeper look to the live chat system to understand who it’s ideal for and all of those attributes are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally favorable ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the app is simple to set up and navigate due to its user friendly interface. They also like how the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Chat on G2 Crowd stated that they were able to persuade customers to commit to a buy within minutes of communication through the app. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it hard to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you may track your traffic. By way of example, if you’re sitting on the Chat backend you’ve got the ability to view which users are browsing your website in real time. So if someone is considering a pair of shoes you sell on your site, you know precisely what to begin speaking about, and you have the tools for making canned answers for specific parts of your site. Online Tech Support Chat
The obvious beginning to this review is the actual chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your website before, the agent on the backend sees each the customer information and interactions that have happened in the past. It functions just like an instant messenger, (in which the chats arrive in real time ), but it also allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are available for chatting to ensure customers know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like before, during and after the dialog. Feel free to modify around colors, set causes for when the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who’d like to handle live chats while on the go. For example, if you have to leave the office but still want to provide the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the mobile programs. You have settings for actually executing the talks, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real time. Your customer support is continually handled, as it functions like texting from your phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you’ll discover for live chat. For instance, a site is provided for reading about updates and suggestions, while the Guides page is full of advice about how best to sell online, the way to manage rude clients, the way to obtain more live chats and more.
The FAQ page gives you an idea of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email service in-app and about the website for many programs. Online Tech Support Chat
Pure Chat does not have a free trial. But you do not want one at all, since the company delivers a strong free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of characteristics that you don’t get with the free bundle.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 website, boundless chats each month, per one day discussion history and native mobile apps.
Starter — For $20 per month you receive support for 2 users, two sites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and support for five users, three sites and 90 days of discussion history.
Growth — For $100 a month you get everything from the former plan and service for ten consumers, five websites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We enjoy the Free plan for people just testing out the machine, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that may help you keep down expenses. In this report, we discuss with you a few answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not pleased with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ inquiries from anyplace.
When deciding upon a live chat software, it is important that the program integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with only a couple of products and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with large support teams. Online Tech Support Chat