Introduction Online Video Chat
There is no motive live chat shouldn’t be easy. Online Video Chat
It’s all about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet shops offer you a far too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small businesses deliver instant replies and convert more prospects.
You are not going to find anything mad with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who want answers fast.
So let’s take a deeper look into the live chat system to know who it’s best for and which of those attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it has generally positive evaluations. We also shared its own available pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is easy to setup and navigate due to its user friendly interface. They also like how the tab switches into an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they were in a position to persuade customers to commit to a buy within moments of communicating through the program. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He explained that this makes it hard to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your traffic. By way of example, if you are sitting on the Chat backend you’ve got the capability to see which users are browsing your site in real-time. So if someone is looking at a pair of shoes you sell on your website, you understand exactly what to begin talking about, and you have the tools for making canned answers for specific parts of your site. Online Video Chat
The obvious start to this review is that the true chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees all the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the talks come in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you are offered for chatting so that customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like before, during and following the dialog. Don’t hesitate to change about colours, set causes for as soon as the chat box pops open and then configure the types that you want individuals to fill out before talking to you.
You have the chance to decide on the default option stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who’d love to handle live chats while on the move. By way of example, if you have to leave the workplace but still wish to provide the best support out there, you won’t have to worry about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular apps. You have settings for actually carrying out the talks, along with setting your availability, managing transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when viewing who is on your website in real time. Your customer service is continually handled, as it functions like texting from the phone.
The reporting is one of the strongest parts of Chat, because it not only gives you the performance for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you will find for live chat. For instance, a site is provided for studying about updates and suggestions, while the Guides page is full of information on the best way to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page gives you an idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also provide email support in-app and about the web site for all programs. Online Video Chat
Pure Chat does not have a free trial. But you don’t need one at all, because the company delivers a solid free plan you can continue to work with for as long as you want. The paid programs are reasonably priced as well, along with the monthly payments bring along a wide set of characteristics that you don’t get with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for one user, 1 website, unlimited chats each month, per 1 day discussion history and native cellular programs.
Starter — For $20 per month you get support for 2 users, two sites, unlimited chats per month, per 30 day chat history, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the former plan and service for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the former plan and service for ten consumers, five sites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free program for individuals just testing out the system, but the genuine operation comes into play once you choose the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that may help you keep expenses down. In this report, we discuss with you a few answers from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not pleased with their services. Read the following instructions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat program, it’s important that the software integrates with other applications your company is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with large aid groups. Online Video Chat