Introduction Online Video Chat Software
There’s no reason live chat should not be simple. Online Video Chat Software
It is about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a far too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software that aids small companies deliver instant replies and convert more prospects.
You’re not likely to find anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it quite easy to communicate with clients who want answers fast.
So let’s have a deeper look to the live chat system to understand who it is ideal for and all of those features are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has normally favorable evaluations. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the app is easy to set up and navigate because of its user friendly interface. They also enjoy the way the tab switches to an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd stated they have been able to persuade customers to commit to a purchase within minutes of communicating through the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their goods without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that making it hard to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you can monitor your traffic. For example, if you are sitting on the Chat backend you’ve got the capability to view which users are browsing your website in real-time. So if someone is considering a pair of shoes that you sell on your website, you know exactly what to begin talking about, and you even have the tools for creating canned responses for certain parts of your site. Online Video Chat Software
The obvious start to this particular review is the actual chat interface. Does it feel useable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees each the customer information and interactions that have occurred before. It works exactly like an instant messenger, (in which the talks come in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box looks like prior to, during and after the conversation. Feel free to change around colours, set triggers for as soon as the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You’ve got the opportunity to go with the default option stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would like to manage live chats while on the go. For example, if you have to leave the workplace but still want to give the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are taken over to the cellular apps. You have settings for actually carrying out the chats, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who’s on your site in real time. Your customer support is continually handled, as it works just like texting from your phone.
The coverage is one of the strongest sections of Chat, because it not only gives you the performance for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other solutions you will find for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is filled with information about the best way to sell online, how to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you an idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email service in-app and about the web site for all plans. Online Video Chat Software
Pure Chat does not have a free trial. But you do not want one at all, since the provider delivers a strong free plan that you could continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of features that you don’t get together with the free bundle.
Let us Look at what plans you can Pick from:
Free — For $0 you receive support for one user, 1 website, boundless chats each month, per 1 day chat history and native cellular apps.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything out of the former plan and support for ten users, five sites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We like the Free plan for individuals simply testing out the machine, but the true functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to get all the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to find out more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can help you keep expenses down. In this article, we share with you a few responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
When deciding upon a live chat software, it’s essential that the software integrates with other software your business is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with big support teams. Online Video Chat Software