Summary Online Web Chat Messenger
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Online Web Chat Messenger
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many steps are still left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox section, accessible in the app’s sidebar — there territory all of the incoming requests from the customers. Then, we have a segment invisibly, where you can see your current conversations. It looks like this:
When chatting with your Clients you can quickly check their information — this convenient little feature is put on the right and it is useful when targeting your clients’ needs. What’s more, below we have site visitors section, informing us about all the people on our site.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they wish to chat, fast reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have just two strategies: one is quite basic and another one may not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Online Web Chat Messenger
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to reply. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on mobile, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, that’s the whole documentation programmers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that monitor the level of your customer service.
In terms of the Plan, The entire website looks very nice and that I may also say that UX does not lack in that section. There’s one thing which confused me when I had been on the main website, I clicked on the conversation window three times, before I realized I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are searching for a basic live chat solution, it truly will come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I believe They will be scaling and supplying different programs using a wider selection of features To meet their future clients. Online Web Chat Messenger