Introduction Online Web Chat Website
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Online Web Chat Website
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see how many steps are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s quite neat. There’s the Inbox part, accessible in the app’s sidebar — there land all the incoming requests from the clients. Then, we have a section Chats, where you can see your current conversations. It looks like this:
When chatting with your Clients you can immediately check their information — this handy little feature is put on the right and it’s invaluable when targeting your customers’ needs. What is more, below we’ve site visitors section, telling us about each the folks on our site.
Speaking of traffic Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they want to chat, fast reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You’ve just two plans: one is quite basic and the other one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Online Web Chat Website
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that visitors can leave you their amount and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop and/or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on cellular, they will definitely find it very convenient.
If that is not enough, They’re throwing an API for programmers, which is the entire documentation programmers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that monitor the quality of your customer service.
In terms of the Plan, The entire website looks really nice and that I may even say that UX doesn’t lack in that section. There is 1 thing that confused me though: when I was on the main site I clicked on the conversation window three times, before I realized I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re searching for a standard live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they provide, and I think They will be scaling and providing different programs with a wider range of attributes To satisfy their future customers. Online Web Chat Website