Introduction Onlive Live Chat
There’s no motive live chat shouldn’t be easy. Onlive Live Chat
It’s about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a far too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software that helps small companies provide instant answers and convert more leads.
You are not going to locate anything mad with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with customers who want answers quickly.
So let us take a deeper look to the live chat system to know who it’s ideal for and which of those features are most impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their website. Its features include unlimited agents, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s generally positive evaluations. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is easy to setup and navigate because of its user-friendly interface. They also like the way the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd stated they were in a position to persuade customers to commit to a purchase within minutes of communicating via the app. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time depends on how well you can track your visitors. By way of example, if you’re sitting on the Chat backend you have the ability to see which users are surfing your website in real time. So if somebody is looking at a pair of sneakers you sell on your website, you know precisely what to begin talking about, and you even have the tools for creating canned answers for certain parts of your site. Onlive Live Chat
The obvious start to this particular review is the true chat interface. Does this feel usable for both beginners and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your website before, the agent about the backend sees each the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the talks come in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are available for chatting so that customers know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box looks like before, during and following the dialog. Feel free to modify about colours, set causes for when the chat box pops open and configure the forms that you want individuals to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who’d love to handle live chats while on the go. By way of instance, if you have to leave the workplace but still want to provide the best support out there, you won’t have to fret about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are all carried over to the mobile programs. You have settings for actually executing the talks, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when seeing who’s on your website in real time. Your customer support is continually handled, as it functions just like texting from your cell phone.
The reporting is one of the strongest parts of Pure Chat, since it not only gives you the performance for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics with time. You can monitor your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you will find for live chat. By way of instance, a blog is supplied for studying about updates and suggestions, while the Guides page is full of information about how to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page offers you a good idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also provide email service in-app and about the website for many plans. Onlive Live Chat
Pure Chat does not have a free trial. But you don’t need one at all, since the provider delivers a solid free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of characteristics that you don’t get with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats per month, a one day chat history and native mobile programs.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats each month, a 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the former plan and support for ten consumers, five sites, an unlimited chat history and the ability to remove the Pure Chat branding.
We enjoy the Free program for people simply testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may help you keep expenses down. In this article, we share with you a few responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who are not pleased with their services. Read the following directions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and small operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with big aid groups. Onlive Live Chat