Why Select Crisp? Open Chat
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the perfect decision for your business and startup too. You may understand how to compare live talks and that metrics could be important for you also. Open Chat
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing seems to outperform the benefit. So our choice was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live talks we attempted had that attribute, a few at higher price tags, others combined with a badly implemented search feature, and so the background wasn’t available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the connections we make because we really wish to make contact with them all. Unlimited contacts was exactly what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They think the same way we do at Storyblokwe do not want to limit the user to the use of this system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those causes are a good way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in most options we analyzed and mainly available in the first paid plan.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live chats provide. In all honesty, we are not sending many emails, because we hate spam on our side. Therefore we want to send specific emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The broker seats is rather Interesting, it is something you can control. You could choose one accounts for the entire group (which is cheap with the majority of solutions), or you could go for one seat for each team member. Since we want to have this personal approach to our clients the notion of using one account for the entire group was dropped immediately. We’ve begun to compare the first paid program contrary to most of the high tier plans to see how the price scales again. The greatest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for analyzing. Open Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and perform together with Slack. We analyzed some of these and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users using a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower tier programs and attribute with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”end” and those feature we didn’t need but might have to pay for. We are pleased to state we believe we have the best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We could have had the same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all of clients who are searching for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are glad that we made that choice. In case you’ve got a question or wish to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Open Chat