Why Select Crisp? Open Im
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect choice for your company and startup too. You will understand how to compare live chats and which metrics could be significant for you too. Open Im
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality service and not quantity and the pricing seems to outperform the benefit. So our decision was apparent at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live talks we attempted had this feature, a few at higher price tagsothers together with a poorly executed search feature, and so the background was not available. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake once. We can not restrict on the contacts we make because we actually wish to make contact with all of them. Endless contacts was what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do in Storyblokwe don’t wish to limit the consumer to the use of this system (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live chats offer. To be honest, we are not sending many emails, because we also hate spam on our side. So we want to send specific mails to specific target groups and : we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Interesting, it’s something that you can control. You could choose 1 account for the whole group (which is cheap with the majority of options ), or you could go for a single seat for each team member. Since we want to have that personal approach to our clients the idea of using one account for the whole team was dropped instantly. We have started to compare the very first paid program against the majority of the high tier programs to see the way the cost scales . The highest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was excellent for testing. Open Im
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they work and perform with Slack. We analyzed some of them and many are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we compared the lower tier programs and attribute together with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”ending” and those attribute we did not need but might need to pay for. We are glad to say that we believe we have the very best match for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you need to locate your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all clients who are looking for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful we made that decision. In case you have a question or wish to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Open Im