Background Open Live Chat
There is no reason live chat shouldn’t be simple. Open Live Chat
It is all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a far too intimidating interface with tools that are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small businesses deliver instant replies and convert more leads.
You’re not likely to locate anything mad with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with customers who want answers fast.
So let’s have a deeper look to the live chat system to know who it is ideal for and all of those features are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, complete chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s generally positive evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is simple to setup and navigate because of its user-friendly interface. They also like the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd said that they were able to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes how the tool supplies them with a means to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it hard to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can monitor your traffic. By way of instance, if you are sitting on the Chat backend you’ve got the capability to view which users are browsing your site in real time. So if someone is considering a pair of sneakers you sell on your site, you understand precisely what to start talking about, and you even have the instruments for making canned answers for certain components of your website. Open Live Chat
The obvious beginning to this review is the actual chat interface. Does this feel usable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees all the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the chats arrive in real-time), but it also allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you can schedule when you are offered for chatting so that customers know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like before, during and following the dialog. Don’t hesitate to change about colors, set triggers for as soon as the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You’ve got the opportunity to decide on the default option stylings (which is fine,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to handle live chats while on the move. For instance, if you have to leave the office but still wish to give the best support out there, you won’t need to fret about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are all taken over to the mobile apps. You’ve got settings for actually executing the chats, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real time. Your customer service is continually managed, since it works just like texting from your cell phone.
The coverage is one of the strongest parts of Chat, because it not only gives you the performance for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll discover for live chat. For instance, a blog is provided for studying about updates and tips, while the Guides page is full of information about how to sell online, the way to handle rude customers, the way to get more live chats and more.
The FAQ page offers you an idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are potential and they also offer email service in-app and about the web site for many plans. Open Live Chat
Pure Chat doesn’t have a free trial. However, you don’t want one at all, because the company offers a strong free plan you can continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a wide set of characteristics that you don’t get together with the free package.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 website, boundless chats per month, a 1 day chat history and native mobile programs.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats per month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything from the former plan and support for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the previous plan and service for ten consumers, five websites, an infinite chat history and the capacity to eliminate the Chat branding.
We enjoy the Free plan for people just testing out the system, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may assist you in keeping down expenses. In this report, we discuss with you a few responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t satisfied with their services. Read the following instructions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
When deciding upon a live chat program, it is important that the software integrates with other software your business is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with only a few goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with large support groups. Open Live Chat