Why choose Crisp? Open Source Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right choice for your company and startup too. You will know how to compare live talks and that metrics might be significant for you also. Open Source Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their focus from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality support rather than quantity and the pricing appears to outperform the benefit. Our decision was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was interesting. All live talks we tried had that feature, a few at higher price tags, others together with a poorly executed search feature, therefore the history was not accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can’t limit on the connections we make because we actually wish to make contact with them all. Endless contacts was what we were searching for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do in Storyblokwe do not wish to restrict the consumer to the use of the machine (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the first paid program.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics people live chats provide. To be honest, we’re not sending many emails, because we hate spam on the side. Therefore we like to send specific mails to particular target groups and : we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker chairs is kinda Interesting, it is something you can control. You could choose one accounts for the whole team (which is cheap with the majority of solutions), or you might go for one chair for each team member. Since we like to have this personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We’ve started to compare the first paid plan against the majority of the high tier programs to see the way the price scales . The highest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for testing. Open Source Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our resources – so we concentrated on how they operate and perform together with Slack. We analyzed some of these and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single station to answer to your users using a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we compared the lower grade programs and feature together with the maximum tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”ending” and those feature we didn’t need but might need to cover. We are glad to state that we believe we have the best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all customers that are searching for a live discussion themselves. We’ve updated to the Crisp endless plan some time ago, and are thankful that we made that choice. In case you’ve got a query or wish to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Open Source Chat Software