Overview Open Source Chat Software For Website
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Open Source Chat Software For Website
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up process is that I could see just how many measures are still left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox part, available from the program’s sidebar — there land all of the incoming requests from your clients. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their information this handy little feature is put on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have site visitors section, informing us about each the folks on our site.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they want to chat, quick reply or ignore (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You have only two strategies: one is quite basic and another one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. Open Source Chat Software For Website
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re saying:”Chat is convenient for accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to change between the programs to answer. All messages from social networks look right in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your store on mobile, they will definitely find it rather convenient.
In case that is not enough, They’re throwing an API for developers, which is the entire documentation developers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market just for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which track the level of your customer service.
Concerning the design, The whole site looks really nice and that I may also say that UX doesn’t lack in that department. There’s one thing that confused me though: when I had been on the main website, I clicked on the conversation window three times, before I realized I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are searching for a standard live chat solution, it actually does come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I believe They will be scaling and supplying different programs using a larger selection of attributes To satisfy their future clients. Open Source Chat Software For Website