Why choose Crisp? Open Source Live Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right choice for your company and startup as well. You may understand how to compare live chats and which metrics might be important for you also. Open Source Live Chat Software
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our decision was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live talks we tried had this attribute, some at higher price tagsothers combined with a poorly implemented search feature, and so the background was not accessible. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can not limit on the contacts we create because we really wish to make contact with them all. Unlimited contacts was what we were looking for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do in Storyblokwe do not want to limit the user to the use of the machine (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those causes are a fantastic way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in all options we tested and mainly available in the very first paid plan.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics those live chats offer. To be honest, we’re not sending many mails, because we also hate spam on our side. Therefore we like to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Interesting, it’s something that you can control. You could choose one accounts for the entire group (which can be cheap with the majority of solutions), or you could go for one seat for every team member. Since we like to have this personal approach to our clients the idea of using one accounts for the entire team was dropped instantly. We have started to compare the first paid plan against most of the high tier programs to observe the way the cost scales again. The greatest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was great for testing. Open Source Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our resources already – so we focused on how they work and function together with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one station to answer to your users employing a simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the clients. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower tier programs and feature with the maximum tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”end” and those attribute we did not need but might need to pay for. We are glad to state we believe we have the best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 facets above is all you need to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We could have had exactly the same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers that are searching for a live discussion . We’ve updated to the Crisp endless plan a while ago, and are glad we made that decision. If you have a query or want to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Open Source Live Chat Software